wheel hub and bearing  
Why is it said that the business thinking of professionalsneeds to be improved? This comes from the experience andfeelings of many mass consumers. For the vast majority ofstore when car owners go to the store to consume or solvea certain problem, the store's technicians only treat it as themost basic buying and selling relationship, without any
awareness or thinking of consciously maintaining customerrelationships. For example, if a nearby car owner comes in torefu me technicians in the store will charge 5 yuan.Althhe owner does not charge directly, what you canfeel is that the owner of this store is definitely notimpve.Will this car owner come to the store again nexttime?
This atmosphere and mindset will undoubtedly causesianificant harm to the store.lmagine: lf this is a carowner who has just moved into a nearby area and whenthey enter the store for service, they cannot feel anyhuman touch or service experience. The technicians orownn the store treat him as just a buying andselelationship,selling products or some kind ofsero the car owner, and then saying how muchmoit costs, how good would the car ownerexẤnce? Will you come again next time? This is aself digging grave style business model.
So,Ibelieve that auto repair shops should have a sense ofresponsibility to serve every car owner well, and treat evercar owner who enters the shop as an opportunity. A salesmanager from a 4S dealership once shared a story: Oneday, an old man came to the dealership to look at cars. Hewo could afford a newdidn't look like a potential customercar, but he still warmly receiveciust like any otherpurchasing customerneqligence or discriminaton.
Author:Jack
Position:General manager