At the level of consumers and service providers, consumers face the dilemma of "black box maintenance": unableto determine the true cause of the fault, difficulty, inability to distinguish the authenticity of spare parts, andopaque pricing mechanism. Most consumers passively accept and cannot obtain their own vehicle's completehealth records during the maintenance process.
At the lecel of maintenance technicians and technical information, independent maintenance agencies face serious technicalblockades: car companies do not fully open maintenance manuals, diagnostic equipment is expensive and has authorizationrestrictions, and new vehicle model echnical data is seriously lagging behind. The data shows that the average delay time forunauthorized repair points to obtain complete technical information of new car models is 3-6 months, causing a "blind spot" irmaintenance.
At the upstream and downstream levels of the supply chain, information barriers are particularly severe: the multiple circulationinks of spare parts lead to difficulties in traceabllity, the lack of a shared data platform causes a disconnect between inventoryand demand, the price systemm is chaotic, and the OEl and after-sales market information systems are disconnected. Accordingto statistics, the circulation process of automotive spare parts invoives an average of 4-5 links, and for each additional link,information transparency decreases by about 20%.