Multiple automotive repair industry associations jointly release interpretation of ‘Consumer Warning’

Recently, in order to help consumers better understand the “Consumer Warning: Read the certificate carefully to prevent accidents from happening again” policy, multiple automobile repair industry associations jointly issued relevant interpretations of the policy, warning consumers that insurance accident car claims should “read the certificate carefully to prevent accidents from happening again”.
1、 Why emphasize that after the insurance accident car is repaired, consumers should request and check the “Certificate of Completion of Repair” on their own.
The traffic law enforcement department of Changsha City has investigated and dealt with a repair shop that cooperates with PICC Property and Casualty Insurance’s 4-star cooperative repair shop. This repair shop did not have repair qualifications, but illegally carried out accident car repair business, and even carried out beam correction business that can only be carried out by second-class or above repair shops.
The traffic law enforcement department in Guiyang received a complaint from a consumer. The insurance company clearly stated that they would replace a pair of new headlights when assessing the damage, but only discovered one year later when selling the car that the headlights were actually repaired, resulting in a loss of at least 10000 yuan. When law enforcement agencies conduct on-site inspections at consumer identification sites
It was discovered that the whereabouts of this enterprise are unknown, and it is difficult to trace them due to lack of registration. 2、 Why should we emphasize that during the repair process of insurance accident vehicles, consumers should request the certificates of conformity for all spare parts themselves, especially focusing on whether the repaired parts are compliant.
Multiple automobile repair industry associations conducted research on thousands of repair companies and found that insurance companies purchased a large number of repair parts or repair services through open bidding and required repair shops to use them.
However, among these repair parts, currently only the transmission repair execution standards, quality control system, certificate of conformity and other elements are relatively complete. Most of the other repair parts, including common accessories such as wheels and headlights, have not implemented any repair standards, let alone quality control and certificate of conformity.
In the survey, it was found that insurance companies generally use bidding to purchase repair parts, but there are no requirements for standards, quality control systems, and certificates of conformity in the bidding documents.
3、 From any perspective, the maintenance of insurance accident vehicles should be carried out in qualified repair factories, and a “Certificate of Completion of Maintenance” should be issued. The spare parts used should be legal, compliant, standardized, and have a certificate of conformity.
Multiple laws and regulations have clearly stated that repair parts without standards or certificates cannot be used for insurance accident vehicle maintenance. But in front of insurance companies, whether it is repair shops or repair shops, they are absolutely weak. In the process of legal compliance, insurance companies play an essential role that cannot be ignored.