The auto repair market is a market with strongemotional relationships,and the relationshipbetween customers and stores often has some"emotional factors”.As technicians have morecontact with customers, they will become oldacquaintances of the store and will continue tofollow you. Therefore, in this market environment,only when employees actively and willingly helpthe boss serve customers who come to the storefor consumption, can the store operate in thelong run.
However, in the traditional relationship between bosses and employees, it is difficult to form aharmonious relationship between them, andmany bosses have encountered labor shortages.One prominent reality is that the shortageof automotive maintenance workers has remained among the top 50 in 2019, rising to38th place by the end of 2022.It's not that there are no technicians in the market, butthere are too few good technicians. The store relies onthe "master apprentice” approach to supply blood foritself, which is difficult to replicate on a large scale and"laborious and unrewarding”. Generally, apprentices grow slowly and have high costs. Once they are lost in the later stages, the losses they may cause aredifficult to estimate.
The price may not necessarily lead to finding truly talente individuals, so in the future, the test of the hard work of automotive service owners will behow to cultivate and retain talent?
Nowadays,the technicians in auto repairshops are all born in the 1990s or even 95sor 2000s.Many customers feel thatchildren in this age group are unreliable and not serious about their work. In fact, we should not have such stereotypes andbiases. lf the store can do a good job in talent management and training, we canalso fully trust their service quality.