Many auto repair companies are waiting for customers to come to theirdoorstep. We have not carefully analyzed the reasons for the customersource. Anyway, it was the customer who came to the door voluntarilyAlright, l just need to fix the car. Many repaircompanies do not attach much importance tocustomer information, mainly manifested in thefollowing aspects:
1.The company does not havea complete list of customer information.Somebosses say,'l have customer information, and allcustomer contact information is on my phone..The boss has the customer's contact information Usually not well utilized
2.There is no awareness of actively contacting andtracking customers. The company has a standardizedlist of customer information, but does not know howto utilize it. No one thought of using it to createbenefits for the enterprise. this These tasks should be handled by specialized service personnel 
3. There is no fixed follow-up system
There are two main follow-up visits formaintenance companies:one is maintenancefolup,and the other is maintenance remindefollow-up.